Authorised by the FCA as a Payment Institution · FRN 747167
Fraud prevention

Protect yourself from fraud

Fraudsters target businesses and individuals making payments. Here’s what to look out for, and what to do if you think you’ve been targeted.

TransferLab will never

  • Call or email you asking for your account details, one-time passcodes or passwords
  • Contact you from a personal email address such as Gmail, Yahoo or Outlook
  • Email you from any address other than @transferlab.io or @bureaubuttercrane.com

Common scams to watch for

Invoice fraud

A fake invoice, or an email saying a supplier’s bank details have changed, so your payment goes to the fraudster instead. Before paying new or changed details, call the supplier on a number you already know, not one on the invoice or email.

Impersonation scams: family member

A message, often from a new number, claiming to be your son, daughter or another relative who has lost their phone and needs money urgently. Call them on the number you already have before sending anything.

Relationship fraud

Someone you’ve met online, on a dating site or social media, builds a relationship over weeks or months, then asks for money for an emergency, travel or medical bills. Never send money to someone you haven’t met in person.

Police, HMRC or bank impersonation

People claiming to be the police, HMRC, your bank or a service provider, demanding immediate payment of a fine or tax, or asking you to move money to a “safe account”.

Upfront payments

Requests for large deposits or full payment before goods arrive, from suppliers with vague contact details such as a PO Box or premium-rate number.

Investment offers

Promises of high returns with little risk, and pressure to decide quickly.

Protect yourself

  • Use strong, unique passwords and turn on two-factor authentication
  • Check your account regularly for anything you don’t recognise
  • Make sure websites start with https:// and show a padlock
  • Avoid making payments on public Wi-Fi

Think you’ve been targeted?

Call us straight away on 028 3044 7500 or email support@transferlab.io. You should also report it to Report Fraud at reportfraud.police.uk.